Refund Policy
Last updated: 8/18/2026
30-day money-back guarantee
We offer a 30-day money-back guarantee on purchases made through Thalo. If you are not satisfied with your purchase, you can request a full refund within 30 days of your order date.
How to request a refund
Refunds are processed by our payment provider and Merchant of Record, Paddle. To request a refund, visit paddle.net and look up your order using the email address you used at checkout, or contact our support team and we will help arrange it.
Subscriptions
You can cancel a subscription at any time. Cancellation stops future renewals; access continues until the end of the current paid period.
Contact
If you have any questions about this refund policy, contact our support channel before making a purchase.