Privacy Notice
Last updated: 8/18/2026
1. Who we are
Thalo LLC ("Thalo", "we", "us") operates this service and acts as the data controller for personal data we collect about users of the service.
2. Personal data we collect
- Account information (name, email, login credentials);
- Support messages and other communications you send us;
- Usage and telemetry data (pages visited, features used, error logs);
- Device and connection data (browser type, device identifiers, IP address).
Payment card details are collected directly by our payment provider (Paddle) and are not stored by Thalo.
3. How we use personal data
- To create and manage your account and provide the service;
- To process purchases and provide customer support;
- To secure the service, prevent fraud, and enforce our Terms;
- To improve, troubleshoot, and develop the service;
- To send service-related communications.
4. Legal basis
We process personal data on the basis of performance of a contract with you, our legitimate interests in operating and improving the service, your consent where required, and compliance with legal obligations.
5. Sharing your data
We share personal data with:
- Service providers and subprocessors that help us run the service (hosting, analytics, support tooling);
- Our Merchant of Record, Paddle, for sale of the product, subscription management, payments, tax compliance, and invoicing;
- Professional advisers such as lawyers and accountants when needed;
- Authorities and regulators when required by law.
6. Data retention
We keep personal data for as long as needed to provide the service and to meet legal, accounting, or reporting requirements, after which it is deleted or anonymised.
7. Your rights
Depending on your location, you may have rights to access, rectify, erase, restrict, or port your personal data, to object to processing, and to withdraw consent. To exercise these rights, contact us through the support channel on the site.
8. Security
We use appropriate technical and organisational measures, including encryption in transit and access controls, to protect personal data against unauthorized access, alteration, or disclosure.
9. Cookies
We use cookies and similar technologies that are essential for the service to function, and may use analytics cookies to understand usage. You can manage cookie preferences through your browser settings.
10. Changes
We may update this notice from time to time. Material changes will be communicated through the service.